Legal Guarantee and Conformity

What is a legal guarantee?

As a consumer you are entitled to a legal guarantee. This means that our digital services and products conform with the contract and the reasonable expectations of our users. Should there be a problem with one of our services or products, you are entitled to a suitable solution, such as repair, replacement or, if necessary, repayment.

Conformity of Digital Services and Products

Our digital services and products are developed and provided with care in order to satisfy the highest standards of quality and usability. Conformity entails that our products and services:

- Correspond with the description we have provided.

- Function as can reasonably be expected, taking account of the nature of the service or the product.

- Are suitable for the use that we have in mind or that can generally be expected of such a product or service.

What should you do in case of a defect?

If you discover a defect in one of our digital services or products, we ask that you contact our customer service as quickly as possible. We will do everything we can to solve the problem in a correct and timely manner. The legal guarantee period starts as of the time the service is provided or the product is delivered and remains in effect during the entire subscription period.

Exceptions and Conditions

The legal guarantee does not apply if the problem is a result of incorrect use, negligence or changes that have been made without our approval. We recommend that you read the specific terms of use of our services and products carefully in order to be fully aware of your rights and obligations.

How can you reach us?

If you have any questions about the legal guarantee or if you need support, you can contact us here.